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Support
Customer Support and Feedback
Welcome to our Customer Support page! Your satisfaction is our top priority, and we value your feedback. Whether you have a suggestion, a complaint, or simply want to share your thoughts with us, we're here to help.
How to Submit Feedback or Complaints:
- Online Form: Please use the form below to submit your feedback or complaints. We appreciate detailed information to better understand your experience.
[Feedback Form]
- Direct Chat: For immediate assistance, you can also reach out to us through our direct chat feature. Our support team is available to address your concerns and provide real-time assistance.
Our Commitment:
We are committed to continuously improving our services based on your valuable feedback. Your input helps us enhance your experience with us.
Thank you for choosing SDS! We look forward to serving you better.
Terms & Conditions
Terms of services
OVERVIEW
The Saudi Digital Shop (SDS) is managed and operated by Brand Information Technology Company. Throughout the site, the terms “we”, “us” and “our” refer to SDS. The Saudi Digital Shop offers this website, including all information, tools and services available from this site to you, the user/student, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to SDS shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
· By agreeing to these Terms of Service, you represent that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
· You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws.
· You must not transmit any worms or viruses or any code of a destructive nature.
· A breach or violation of any of the Terms will result in an immediate termination of your accessibility.
SECTION 2 - GENERAL CONDITIONS
· We reserve the right to refuse service to anyone for any reason at any time.
· You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
· You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
· The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
· We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own responsibility.
· This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
· Prices for our products are subject to change without notice.
· We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
· We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
· Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our sole discretion.
· We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
· We reserve the right, but are not obligated, to limit the sales of our products or services to any user. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is canceled once prohibited.
· We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased. These restrictions may include orders placed by or under the same user account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 – Return Policy
Standard Return Policy
There are a few important things to keep in mind when returning an eBook/book you purchased from SDS:
· You can only return items purchased from SDS only.
· You have 14 calendar days return an item from the date you purchased it upon our approval.
· You are not returning an eBook/book without our approval.
· You have not viewed or printed, in total, more than twenty percent (20%) of SDS e-book.
· You have not used any included access codes for any online resource that came with your e-book purchase.
· You have not previously returned the same e-Book/book from a prior purchase.
·You have not returned a total of 3 or more e-books/books in the past 90 days across all of your SDS Accounts.
How to return an eBook
All you need to do is to contact SDS Support for assistance, and they will guide you through the process.
SECTION 8 - OPTIONAL TOOLS
· We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
· You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
· Any use by you of optional tools offered through the site is entirely at your own responsibility and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
· We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
· Certain content, products and services available via our service may include materials from third-parties.
· Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
· We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
· If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
· We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
· You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or offensive material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. please view our Privacy Policy for more details.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
· Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
· We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
· We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
· We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
· You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
· You expressly agree that your use of, or inability to use, the service is at your sole responsibility. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 14 - TERMINATION
· The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
· These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.
· If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services.
SECTION 15 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
SECTION 16 - Delivery
SDS may deliver your content as a hardcopy to your shipping address or in one of the following digital formats:
1) FLASH.
2) DOC, DOCX.
3) RTF.
4) ODT.
5) PDF.
6) HTML5.
7) EPUB.
SECTION 17 - Cookies
To make this site work properly, we sometimes place small data files called cookies on your device.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
We use cookies for a variety of reasons, including to: (i) analyze the usage of our products and services; (ii) provide a more personalized experience; (iii) allow you to more easily login to use our products services; and (iv) help make your use of our products and services more efficient and more valuable by providing you with a customized experience and recognizing you when you return.
You can set your web browser to warn you about attempts to place cookies on your computer, limit the types of cookies you allow or refuse cookies altogether; however, you may not be able to use some or all of the features of the services, or your experience will be different or less functional if you refuse/disable cookies.
How to control cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.Privacy & Usage Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from SDS.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for fulfillment, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
· Communicate with you.
· Screen our orders for potential risk or fraud
·We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
· We share your Personal Information with third parties to help us use your Personal Information, as described above.
· Finally, we may also share your Personal Information to comply with applicable laws and regulations.
DO NOT TRACK
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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